Sync & Data

Any change you make on the device (a new pupil assessment, a new class, an edited pupil, an answer to an internal evaluation) is saved locally first. The pink Sync Needed banner appears at the top of the home screen whenever there is local work that has not been sent to the server yet. Running a sync uploads those changes and pulls down anything new the server has for you.

How to sync

To upload work, use the sync controls and wait for confirmation:

• Tap Sync on the pink Sync Needed banner.
• Open the three-dot menu and tap Sync.

Either option runs a full sync. The menu option is available even when the banner is not showing.

The banner is informational

You can keep working while it is on screen. Anything you add will be included in the next sync.

If sync fails

Check your connection and retry Sync. Pending work remains on the device after a network failure. Keep the app installed and stay signed in while resolving the problem. Record any error reference and use Settings recovery and troubleshooting if it continues.

If a password-change message sends you to login, sign in again as the same person with the new password; that flow preserves pending work. Normal logout clears local account data and warns about unsynced changes. See account help.

Pending work backup is separate from sync. A successful backup does not finish a round or make its results appear in the dashboard. Continue to use normal Sync.